fotile.pk ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

WHAT ARE THE PAYMENT OPTIONS WHICH FOTILE.PK PROVIDES ME?
• At Fotile.pk you can shop with any of your Visa, MasterCard Debit/Credit Cards and Direct bank transfer on our website.

CAN I SHOP AT FOTILE.PK USING AN INTERNATIONAL CREDIT CARD?
• Of course! You can use international Visa, MasterCard Debit/Credit cards while shopping at Fotile.pk.

DO YOU OFFER PAYMENT ON DELIVERY OPTIONS (CASH / CARD)?
• No, currently this payment option is not available.

HOW BANK TRANSFER OPTION WORK?
• Be sure you have select Direct Bank Transfer option. After your order you will get and email of your order with Fotile.pk bank details, through which you can deposit your order funds directly.

WHAT SHOULD I KEEP HANDY FOR MY ONLINE TRANSACTION?
• Be sure that your Credit/Debit Card is active for online payments.
• Make sure that your pop-up blocker is disabled.
• Keep your card which has the details of card holder name, number, CVV and expiry date.

IS IT SAFE TO USE MY CREDIT CARD, DEBIT CARD OR NET BANKING?
• Absolutely. Shopping with Fotile.pk is completely safe. Transactions with Fotile.pk are via the payment gateway Cyber Source, which is PCI DSS Compliant.

DOES FOTILE.PK STORE MY CARD OR ACCOUNT INFORMATION?
• Fotile.pk does not collect or store your account information at all. Your transaction is authorized by Cyber Source and subsequently by Visa/MasterCard directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

WILL I BE ASKED TO SHARE CARD INFORMATION, ACCOUNT INFORMATION OR PASSWORDS OVER PHONE OR EMAIL?
• The Fotile.pk team will never request you to share any of your payment details over email or over phone.

WHAT OTHER THINGS SHOULD I KEEP IN MIND DURING AN ONLINE TRANSACTION?
• Never press the browser back button when the transaction is still currently being done.

HOW WILL TRANSACTIONS ON FOTILE.PK APPEAR ON MY CREDIT CARD / BANK STATEMENTS?
• All transactions on Fotile.pk will be under the heading of “Fotile.pk” on your Credit Card / Bank statements.

WHAT SHOULD I DO IF A TRANSACTION FAILS?
• Transactions could fail due to multiple reasons. Please check for the following:
• Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
• Your Internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to contact us
please feel free to contact us UAN: 111 13 15 17
or drop us an email at headoffice@fotile.pk